Chat agent
The support agent that helps people inside the platform itself.
The Chat Agent is the platform's own support assistant. It answers questions from people using AUMO, without them having to leave the screen.
It is different from the Agents you create in workspaces: it doesn't use your organization's Collections and doesn't show up in the Chat Agent selector.
Turn it on
The tab has the activation switch and the model selector. While it is off, the shortcut doesn't show up for anyone in the organization.
Only AUMO models with vision capability can be used here. Models from other providers, and AUMO models without vision, aren't in the list of choices.
Screen capture
The Allow screen capture option defines whether the agent can see the screen of the person asking for help.
With it on, the person can ask about what they are seeing without describing the screen. It is also why the model needs vision capability.
A screen capture carries whatever is visible at the moment, including customer data open in a Collection or a conversation. Weigh this before turning the option on in organizations that handle sensitive data.
Consumption
Conversations with the Chat Agent consume tokens from the AUMO provider and show up in Observability like other calls.
Since screen captures are sent as images, the consumption per message is higher than for a text question.
Next steps
- See the other automatic features in AI automations.
- Understand the provider behind this feature in The AUMO provider.